- Excellent customer service skills.
- The ability to communicate clearly and patiently about complex technical issues.
- Insatiable curiosity about learning new technologies and skills.
- A strong work ethic.
In addition, to qualify for campus employment, you must have a cumulative GPA of 2.00 or above, have completed 75% of your attempted classes, and meet other requirements for satisfactory academic progress (determined by the UMW Office of Student Employment).
Period of Employment
Fall: From August training until the first day of final exams.
Spring: From January training until the first day of final exams.
Student aides are expected to attend training in late August, during the week prior to the start of fall classes, and in early January, during the week prior to the start of spring classes.
Each student aide is expected to adhere to the requirements in the Student Employment handbook, the student Code of Conduct, Network and Computer Use Policy, and all other UMW policies.
- Report on-time and ready to work for every scheduled shift.
- When sick, call in at least 60 minutes before the start of your shift.
- Locate alternative coverage for your shift if you need to take time off. Communicate these requested changes to the ThinkLab manager. All shift changes are subject to approval by the manager.
- Attend regular ThinkLab staff meetings (approximately once a month).
- Attend regular ThinkLab training (at start/end of semester and other times, as needed).
Tutoring & Teaching
- Lead tutoring sessions (one-on-one and face-to-face) on the tools and technologies which student aides are trained on with people from the UMW community.
- Meet with students interested in learning more about particular technologies in which tutors are trained.
- Complete a session summary for every tutorial, to be submitted to the ThinkLab Manager.
Development & Documentation
- Develop your knowledge of technologies, tools, and equipment about which the ThinkLab offers tutoring on.
- Stay abreast of new features and developments in technologies for which you’re trained.
- As directed, develop online training materials for the technologies, tools, and equipment with which the ThinkLab works.
Scope of Tutoring Assistance
As a ThinkLab student aide you will regularly work with students who are completing graded assignments and projects. Your job will be to provide them with basic, general instructions when necessary, and to guide them in the process of answering more complex questions. You should not complete their work for them or take control or responsibility for the final product. ThinkLab training will regularly discuss how we offer tutoring in a way that is helpful, yet ethical and in compliance with the UMW honor code. If at any time you have concerns about your role in a tutorial, you should consult with the ThinkLab manager.
DEPARTMENT: Simpson Library
TITLE: ThinkLab Student Assistant
If interested in working for the ThinkLab as a student assistant please contact the ThinkLab Manager, Shannon Hauser, at firstname.lastname@example.org